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About Us |
Sue Tan & Dave Backholer representing Miragroup at the
Business Performance & Project Management (BPPM) Solutions 2006, Birmingham
Miragroup was originally started in Australia in 1996. The business was moved to the United Kingdom in 2001 and now provides specialist Change Programme and Design Assurance services to the United Kingdom, Europe and North America.
- Support our Clients to deliver successful outcomes
- Be fair and honest in all our relationships
- Demonstrate commitment to our Clients
- Share and grow our skills, knowledge and experience
- Delivery change in a predictable and cost effective way
Our Clients need to achieve successful outcomes to improve and prepare their organisation for the future. To achieve these outcomes our Clients initiate Change Programmes to make changes to their people, processes, systems and organisation.
We specialise in supporting our Clients to deliver effective Change Programmes by helping our Clients to design, manage and deliver:
- A Solution that makes changes to people, processes, systems and organisation in an integrated, planned and achievable manner.
- A comprehensive Change Programme Method and Plan to create the changes to deliver the Solution.
As our objective is to support our Clients to deliver successful outcomes for their organisation through change, we develop a customised approach to provide this support for each Client.
We have supported our Clients to deliver successful outcomes since 1996. Our more recent clients include:
- Watson Wyatt
- Hanson
- Royal & Sun Alliance, AMP
- British Telecom, Cable & Wireless
- College of Law, Imperial College
- Abbey, HBOS
- Scottish Power
- Dairy Crest, Yoplait Dairy Crest, ACCO
- Covent Garden Market Authority.
Our previous Australian based clients include Exxon Mobil and Telstra.
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Capabilities |
We are engaged at the start of a Change Programme or are brought in to address Change Programmes that are at risk. As we provide support through customised methods we do not have a strict service line structure. However, the following list provides an indication of what we can do:
- Business Planning (including target changes and cost estimation)
- Integrated Solution Design (people, processes, systems, organisation)
- Programme Design, Launch & Management (Methods & Plans)
- Ongoing Solution Design Assurance throughout development and implementation
- Stakeholder Management
- Fast Track analysis of Change Programmes at risk
- Integrating Change Management with the Change Programme
- Training and provision on-the-job support in Methods and delivery to Programme teams
- Customised Change, Process, Programme and Solution Design Methods
Every Change Programme has a unique combination of priority, risk, funding, resources, criticality and Stakeholder support. We learn about our Clients unique situation and deliver support to our Clients through a range of capabilities:
- We develop customised, structured and visible Change Programme Methods and Plans.
- We facilitate Stakeholders and subject specialists to design effective Solutions (integrated changes to people, process, systems and organisation).
- We maintain the integrity of the Solution throughout the development and implementation.
- We have a range of customised tools and techniques to analyse, design and deliver the Solutions.
- We provide coaching and range of Methods and Tools to ensure internal teams, vendors and contractors work efficiently and in a cost effective way.
- We aim to transfer our skills to our Clients.
We have worked on Change Programmes to deliver changes at a global and regional level. Rather than specify services our approach is to tailor support to suit our Clients needs.
Our Clients have applied our capabilities to:
- Develop 3 - 5 year business plans.
- Design and launch complex and high risk Change Programmes.
- Design Solutions and provide Design Assurance throughout the Change Programme development and implementation.
- Recruit, train and initiate internal Change teams.
- Redesign key areas of their business (all functions).
- Design and implement internal Methods for our Clients including Process Improvement, Systems Management, Project and Programme Management.
- Engage, guide and manage Stakeholders through change.
- Select, brief, contract and manage vendors, contractors and 3rd parties.
- Act as an 'internal' analytical and advisory team.
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Delivery |
We are a small specialist consulting team committed to providing our Clients with the skills, knowledge and Methods they need. We aim to share our capabilities with our Clients to deliver their outcomes successfully. Our rates vary based on:
- The complexity of the Solution and Change Programme.
- The type of support we are asked to provide (Methods, Planning, Tools, Coaching, Resource provision, etc.)
- Whether the work will contribute to our knowledge and experience.
Our rates are negotiable and usually significantly less than our competitors.
We deliver our capabilities through a number of skills:
- Initial requirements analysis.
- Facilitate and develop Solution design (integrated design of people, process, systems and organisation).
- Design Change Programme Methods and Plans to deliver the Solution including Change Management.
- Maintain integrity of the overall Solution and Change Programme.
- Ensure the Solution and Change Programme are delivered
- Maintain the integrity of the overall Solution throughout development and implementation.
- Coach, brief, train and quality assure all resources (internal, vendor, 3rd party, contractor).
- Either act as or provide support to the Programme Manager.
We have a range of specialist skills available including Process Improvement, Systems, Organisation and Change Specialists.
All members of the Miragroup team are specialists with the right skills, knowledge, experience, commitment and attitude. Miragroup is managed by two principles but the team is a composed of permanent personnel, Associates and Affiliates.
We believe in finding the right people to work with our Clients.
We have a wide network of outstanding and committed people to provide our Clients with the right people at the right time.
We bring our capabilities by first understanding our Client and their needs.
A Lead Designer agrees all work with our Client by understanding what our Client needs and offering various approaches to address that need. Your Lead Designer will usually continue to be responsible for assuring the delivery of your work.
Any work we undertake will have a documented approach and stated deliverables with estimated costs and timing. We take responsibility for our quotes and will not exceed our quoted costs.
To discuss any problem, issue or requirements please contact our office and one of our Lead Designers will meet with you.
Will you work on a Change Programme that is already defined?
Yes, providing we can add value to your Change Programme.
Will you undertake leading edge, at risk and difficult Change Programmes?
Yes, we particularly enjoy complex and difficult Change Programmes.
Are you happy to work on less challenging Change Programmes?
Yes, a Lead Designer will manage any Change Programme and can develop clear, easy to follow Methods and Plans to simplify the delivery of your Change Programme.
Will you continue to be available to us in the next 3 to 5 years?
Yes, once we commit to work with a Client we will continue to be available to that Client.
Will you manage the Process, Systems and other specialist analysts?
Yes, we can source, recruit, brief, train and quality assure the analytical team. We charge a management fee to manage these teams.
Do you have enough resources?
Yes, we use a flexible resource model that allows us to adapt to demand.
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Contact Us |
If you would like to meet with one of our Lead Designers please contact:
Sue Tan
Chief Executive
Miragroup
75 Cannon Street
London, EC4N 5BN
+44 (0)20 7556 7130
+44 (0)7712 893 971
sue@miragroup.co.uk
Please note we are available to work in the United Kingdom, Europe and North America.
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